more info on our online Performance Appraisal Software System
highly interactive and practical 2-day training workshop that
will equip line managers with the necessary interpersonal,
coaching and counseling skills to address poor employee performance
and behavior, and improve their motivation and productivity.
skills-packed workshop is aimed at all levels of management,
including team leaders.
At the conclusion of this workshop,
participants will be able to:
Conduct PERFORMANCE COACHING SESSIONS with their employees
whenever their work performance or behavior is not up to standard,
a proven performance coaching process.
praise where progress has been shown.
assertive in giving corrective feedback where there are
remaining areas for improvement.
facilitation skills in involving employees to self-appraise
their own performance, and to elicit ways for improvement.
the three main cause categories of poor performance or behavior,
in order to identify the root cause/s.
and utilizing 13 skills of good performance coaches.
Conduct a PERFORMANCE COUNSELING INTERVIEW whenever an employee's
work performance or behavior falls well below standard, or
is repeatedly below standard, by:
when stronger action than coaching is required.
the necessary information, and planning an appropriate counseling
strategy (considering the personality of the employee).
a proven performance counseling process.
firm regarding nonnegotiable performance standards.
getting personal, but sticking to the facts, and pointing
out the negative impact of unacceptable performance or behavior.
the employee's commitment to an agreed plan of action (and
by following up on this).
- and even enhancing - the employee's level of self-esteem,
motivation and loyalty.
both the employee's and the employer's legal rights with
respect to performance counseling.
use the following PERFORMANCE INTERVIEWING SKILLS:
- Hearing vs. listening
- Tone of voice
- Body language (observing and projecting)
- Poor and good listening habits
- Difference between sympathy and empathy
- Why, when and how to empathize
- Open questions
- Closed questions
- Probing / seeking information
- Paraphrasing / checking understanding
- Using the "silence" technique
- The Principle of "Consequence Management" and
- Why, when and how to give praise
- Why, when and how to give criticism constructively
managers equipped to handle those difficult staff situations
needing confrontation skills.
and behavioral issues handled in a timely and professional
manner before they get out of hand.
managers feeling more competent, confident, respected, and
managerial assertiveness and effectiveness.
work environment where line managers and employees know
exactly what is expected of one another.
learning organization where mutual feedback is encouraged
(and a feedback culture thus enhanced).
use of praise and recognition - with resulting motivational
performance improvement and increased productivity.
on the moral and legal "high ground" when dealing with
staff performance issues.
competency-based workshop is highly practical and interactive
in nature, with lots of role-playing to practise the skills
learnt. It incorporates many handy tools and instruments to
plan for and guide line managers through the coaching and
as company in-house workshops only
For reservations and costing, please Contact
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