Thinking outside the box with our world-first CONTEXT-TARGETED
360-Degree Feedback Software Technology.
to its unique design, the Smart360 System offers an unparalleled
opportunity for employees to obtain targeted and high-quality
feedback from Peers, Direct Reports, Managers and Customers
(internal and/or external), with a view to improved working
relationships, team synergy, personal development, job performance,
and customer service.
Features and Benefits:
is highly flexible, user-friendly and intuitive, with very
little administrator training required.
accommodates 360 appraisals/reviews for ALL your employee
levels, and not just managers (as is frequently the practice).
an unlimited number of 360 questionnaires for different
purposes and target groups.
our (customizable) question/competency sets and rating scales,
or add and use your own.
rating to be done at the competency level OR the behavioral
employees AND external parties (such as external customers,
suppliers, etc.) can be involved as raters.
360 raters (internal and external) receive a system-generated
email containing an embedded hyperlink that opens the 360
questionnaire directly (no need to log into any system).
monitoring of rater response progresspresented in
system keeps a permanent record of employee 360 appraisals
in a click-accessible database, so improvement progress
can be tracked over time.
report types are generated: (1) Tabular (2) Graphical (incl.
Gap Analysis) (3) Narrative (4) Aggregate, and (5) Trend
Analysis. The advanced Narrative Feedback Report is another
key differentiator of Smart360, as rater WRITTEN feedback
is much more valuable than just indicating rating gaps between
raters and appraisees (feedback recipients). What does a
rating gap of, say 2, mean, unless raters can provide narrative
feedback explaining the reason/s for their lower rating?
does not just focus on DEVELOPMENT NEEDS, it also asks raters
to give narrative feedback to 360 appraisees on their STRENGTHS
as well (per competency), so as to provide balanced feedback,
and to encourage and tell appraisees what they should keep
on doing (this is another important differentiator of Smart360).
is a web-based (Software-as-a-Service / Cloud) 360-degree
feedback system, built upon the latest Microsoft ASP.NET
platform, but it can also be installed on your own server/intranet.
does Smart360 differ from other 360-Degree Feedback
360-degree feedback systems use the same set of around
25 to 100 questions for ALL Rater Groups (e.g. Manager/s,
Peers, Direct Reports, Customers). The problem with
that is that from each Rater Group's unique perspective
(context), a certain portion/percentage of these questions
will not be relevant, e.g. how well can a PEER answer
questions about customer service (especially external
customer service), or a CUSTOMER about teamwork?
Most systems try to overcome this problem by using very
generic questions or competenciesto fit all Rater
Groupsbut with potentially equally generic and
The context-targeted technology of Smart360 enables
highly targeted sets of questions/competencies for each
individual Rater Groupcovering its unique working
relationship with the 360 appraisee. These Rater Groups
can include, among others:
Questions about teamwork (and related).
Questions about customer service (and related).
Questions about the employee's job competency and
REPORTS: Questions about the manager's management
style and practices.
leads to dramatically more useful and actionable feedback
for the feedback recipient, with resultant hugely enhanced
behavior and performance improvement.
Smart360 allows 20+ raters (no upper limit) per 360
appraisal. Below is an example of how these can be distributed
feedback: 3 to 10 raters
Report feedback: 3 to 10 raters
Manager feedback: 1 to 5 raters
feedback: 3 to 20 raters
feedback: 5 to 50 raters (questions about classroom
presentation, student relations, etc.)
feedback: 3 to 10 raters
& Department Head/s feedback: 1 to 10 raters
above are examples only, as any number of raters per
Rater Group and 360 can be assigned)
and types of Rater Groups will depend on who you want
feedback from, and can therefore be different combinations
for your 360 appraisees.
Also consider this: because of their context-targeted
focus, fewer questions need to be asked per Rater Group,
minimizing rater resistance to complete their 360 questionnaires.
Smart360 is unique in respect of its context-targeted
technology, but it also provides the standard 360 option
of ONE set of questions or competencies for all Rater
can either be a stand-alone system or an optional
module to the core Appraisal Smart performance review
is provided online as a SaaS (Software-as-a-Service)
/ Cloud service - so no software to download - or
it can be installed on your own server (intranet option).
In addition to the Self-Service
options (mentioned above) where you need to manage
the creation and administration of your employee 360 feedback
appraisals yourself, we have a Bureau
Service whereby we will do everything on your
behalf, benefiting you as follows:
human resources and time required.
more frank and honest feedback from 360 ratersas
an independent, external administrator is used.
the Bureau Service, you send us the details of 360
appraisees and raters, and we will:
them into the Smart360 online database;
up 360 questionnaires (as customized in collaboration
out the rater email notifications with embedded
email reminders if questionnaires are not completed
by the due date;
you with logon details so the 360 feedback reports
can be viewed online (and printed out or exported
to PDF/Excel/Word) by the respective parties (e.g.
HR, line managers and/or 360 appraisees - as you
service can be extended by us also doing the analysis
of the 360 rater feedback, and compiling it into a written
report, with particular emphasis on the key Strengths
and Development Needs of the 360 appraisee.
system is FABULOUS! It was very easy to use. I loved
how the raters did not need any training to access the
questionnaires. Loved the reporting options (narrative,
tabular, graphical)!!" Elise
Training Source, LLC
To request an online demo of Smart360, please contact
comprehensive 360-Degree Feedback FAQs, click
Our SaaS online system is hosted at top-tier data centres
in the US and Australia
For more details, click